How Copperhill Mountain Lodge increased sales by 20% with better quote control

GetAccept gives me reminders about agreements being out, and then I know exactly which ones to contact. I would say we increased our sales by about 20% compared to earlier.

Jenny Viklund
Responsible for group and conference sale

At a glance

Challenge

Copperhill Mountain Lodge has a large flow of booking requests from potential customers. Sending a quote before GetAccept was a time-consuming process and they experienced a challenge in having control over all documents sent by mail.

They needed to manually follow up all requests and ask the customer to print and scan in and send back the quote. Despite the system for having control, follow-ups risked non-attendance or falling between the chairs due to lack of time.

Solution

Copperhill became the first hotel in the Nordic Choice Group to implement GetAccept. With the new overview, they could directly control the status of all their quotes.

They started communicating with their customers through the chat, and activated automated reminders for the customer. They also added notifications that update the customer when an agreement is about to expire.

Results

After implementing GetAccept, they increased their sales by 20%. They reduced the time it takes to send out a quote, and now they never miss a follow-up through the help of notifications and reminders.

They have better time management and are perceived to be more professional in the eyes of the customer. The secure digital signature speeds up the process both for themselves and for the customer.

Company Size
11-50
Industries
Hospitality, Event
Company Website
https://copperhill.se

Goals

• Reduce time spent sending and managing booking quotes
• Gain control over documents sent by mail
• Avoid missed follow-ups due to manual processes

Features

• Proposals & Quotes
• Electronic Signatures
• Notifications & Reminders
• Tracking & Analytics

Additional Information

1233+ 4.6 out of 5 - Read GetAccept reviews on G2

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