# Fix a document signed without BankID

Learn how to identify if a recipient signed using Electronic Identification (eID) and how to resolve documents missing a personnummer (SSN).

February 17, 2026

## Why is the BankID stamp missing?

A BankID stamp is missing when a document was signed using a standard method (like "Sign by typing") instead of a verified electronic identification flow. This usually occurs if the **Signing Method** was not correctly configured in your entity settings, template roles, or on the specific recipient before sending.

## Detect if eID was used

You can quickly detect if BankID was used without opening the final PDF by looking at the recipient list in the document summary.

- **eID Avatar:** A small person icon with a padlock will appear next to the recipient's name in a "Signed" document if electronic identification was captured successfully.
- **Missing Avatar:** If the icon is not there, the document was signed without BankID. This likely means the sender forgot to enable it, or the template role was not configured correctly.

## Resolve a document signed without eID

Because a signature certificate is a permanent legal record, you cannot "add" a BankID stamp to an already completed document. You must send a new version with the correct settings.

1. **Check the Source:** Open your document and determine if the error came from the global settings, a template role, or the recipient's specific details.

2. **Update the Settings:**
   - **In a Draft:** Click the three dots next to the recipient, select **Edit recipient details**, and check **Electronic identification**.
   - **In a Template:** Open the template, edit the **Template Role**, and ensure **Electronic identification** is checked for future use.

3. **Resend the Document:** Click **Create New Version** to generate a fresh document with the updated BankID requirement.

4. **Notify the Signer:** Let the recipient know they will now be prompted to use their BankID app to authorize the signature.

## Prevent missing identification

To ensure every document includes a verified ID, use the most automated setup possible.
- **Default to eID:** Ask your Admin to enable **Sign with electronic identification** in the **Entity Settings** to make it the default for all new recipients.

- **Standardize Templates:** Update your most-used templates to have eID enabled on the **Template Roles** so senders don't have to remember to toggle it manually.

- **The Padlock Test:** Before hitting send, look at the recipient list in the sidebar. If the **padlock icon** isn't visible, BankID is not active for that signer.