# HubSpot extension troubleshooting

How to fix errors related to the HubSpot extension

## Error: No timeline events show up

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| Check that you have enabled GetAccept in the filtered list of events inside HubSpot.<br>1. Open up your Deal in HubSpot<br>   <br>2. Click on **Activities**<br>   <br>3. Select **Filter activity**<br>   <br>4. Mark **Integrations** and **GetAccept**<br>   <br> |

## Error: Failed connection to HubSpot

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| If you are receiving an error message stating that the connection to HubSpot failed, it can be due to two reasons.<br>1. **Your entity is not connected or the integration failed to get the information needed for some reason.**<br>   - If you are getting an error message stating that the connection fails, and it’s still happening if you refresh the page and/or try to log out and log in, you might need to reconnect your entity.<br>     - To do so, someone who is both a super admin of HubSpot and an admin of GetAccept should go to [HubSpot settings](https://app.getaccept.com/settings/integrations) and open HubSpot settings. <br>       - If you are connected, you should click on “disconnect”. You should now be able to follow the instructions stated in this article: [Connecting GetAccept to HubSpot](https://help.getaccept.com/en/articles/4033538-connecting-getaccept-to-hubspot)<br>   <br>2. **You are trying to use a GetAccept entity that is connected to another HubSpot account.**<br>   - A GetAccept entity can only be connected to one HubSpot Account.<br>     - To make sure that your entity is connected to the correct account, please ask someone who is both a GetAccept entity admin and a HubSpot super admin to go to [Integrations](https://app.getaccept.com/settings/integrations) to make sure that the correct account is connected to the entity. <br>   - If it’s the case that it’s not the account you wanted that is connected, you will need to click on ‘disconnect’. <br>   - After that is done, you can authorize the entity again, following the instructions stated in this article: [Connecting GetAccept to HubSpot](https://help.getaccept.com/en/articles/4033538-connecting-getaccept-to-hubspot)<br>   <br><br> |

## Error: Could not load CRM Data: Google Chrome extension settings

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| <br>If you get the error message above you might have the wrong settings for the extension in Google Chrome.<br>1. Go to extensions in Google Chrome<br>   <br>2. Press manage extensions<br>   <br>3. Press details for **HubSpot eSignatures by GetAccept**<br>   <br>4. Under Site Access make sure you have "Automatically allow access on the following sites" turned on. Like below<br>   <br> |