# I just sent someone a document, but why does it say hard bounce?

## What hard bounce means and what to do

December 9, 2024

_A hard bounce status most likely means that one or more of the recipient's email addresses are incorrect, and the document hasn't been sent._

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## **What You Can Do**

When this happens, there are steps you can take to resolve the issue:

1. **Change the Recipient's Email**:
   - Open the document, edit the recipient's email to the correct one, and resend the document. (Recommended)

2. **Add a New Recipient**:
   - Add a new recipient with the correct email address.
   - Afterward, recall the signature rights of the incorrect email. _(Note: The recipient with the incorrect email will still appear on the recipient list as “Only view.”)_

3. **Send the Document Link Manually**:
   - Share the document link with the correct email address outside of the platform.

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## **Good to Know**

- Make sure your email client is not filtering emails into a prioritized or focused inbox. If this is enabled, adjust your settings to show all emails.
- Also, check your spam/junk folder, as emails may end up there.