Understanding Document Statuses in GetAccept

List of different statuses shown on document/recipient level

April 23, 2026

Throughout a document’s lifecycle in GetAccept, different statuses help you track its progress. Below is an overview of what each status means and what actions (if any) might be needed.

Document Statuses in GetAccept

Draft

A document is created and prepared for sending but has not been sent yet.

Sent

The document has been sent to the recipient(s) but has not been opened.

• This status remains until at least one recipient opens the document.

Viewed

The document has been opened but not fully reviewed.

Reviewed

The recipient(s) has fully reviewed the document.

Lost

The document is marked as lost by the sender or rejected by the recipient(s).

Hard Bounce

The document was not sent due to incorrect recipient email addresses.

• A hard bounce usually means at least one email address was invalid.

• Learn more about resolving email issues here.

Recalled

The document was deleted by the sender or replaced with a new version.

Importing

The document is being uploaded and processed before being sealed.

• This status lasts only a few seconds before the document is finalized.

• If a document remains stuck in this status, contact our support team.

Sealed

The document is finalized before sending.

• If “Share document link” was chosen, the status remains Sealed until opened.

Verified

Seen in the Detailed Event Log before “Signed” when a verification method was used.

• Examples: Handwritten signature or eID verification.

Signed

The document has been digitally signed by all Recipients.

Added

A status displayed next to recipient(s) when the sender shares the document link.

Waiting

Seen next to recipient(s) in a signing order.

• This occurs when a signing order is in place, and the document is waiting for the next signer.

• If stuck in Waiting and not progressing, please contact support.

Important Notes on Tracking & Privacy

• If a signing order is set, and the last recipient only has viewing rights, the status remains Waiting because tracking stops after the last required signer.

• The document will still be sent, but its status will not update beyond Signed for privacy reasons.