# Understanding Document Statuses in GetAccept

List of different statuses shown on document/recipient level

April 23, 2026

Throughout a document’s lifecycle in GetAccept, different statuses help you track its progress. Below is an overview of what each status means and what actions (if any) might be needed.

# Document Statuses in GetAccept

# Draft

A document is created and prepared for sending but has not been sent yet.

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# Sent

The document has been sent to the recipient(s) but has not been opened.

- This status remains until at least one recipient opens the document.

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# Viewed

The document has been opened but not fully reviewed.

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# Reviewed

The recipient(s) has fully reviewed the document.

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# Lost

The document is marked as lost by the sender or rejected by the recipient(s).

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# Hard Bounce

The document was not sent due to incorrect recipient email addresses.

- A hard bounce usually means at least one email address was invalid.

- Learn more about resolving email issues [here](https://intercom.help/getaccept/en/articles/5258502-i-just-sent-someone-a-document-but-why-does-it-say-hard-bounce).

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# Recalled

The document was deleted by the sender or replaced with a new version.

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# Importing

The document is being uploaded and processed before being sealed.

- This status lasts only a few seconds before the document is finalized.

- If a document remains stuck in this status, contact our support team.

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# Sealed

The document is finalized before sending.

- If “Share document link” was chosen, the status remains **Sealed** until opened.

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# Verified

Seen in the Detailed Event Log before “Signed” when a verification method was used.

- Examples: Handwritten signature or eID verification.

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# Signed

The document has been digitally signed by all Recipients.

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# Added

A status displayed next to recipient(s) when the sender shares the document link.

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# Waiting

Seen next to recipient(s) in a signing order.

- This occurs when a signing order is in place, and the document is waiting for the next signer.

- If stuck in **Waiting** and not progressing, please [contact support](https://help.getaccept.com/en/articles/6132526-understanding-document-statuses-in-getaccept#).

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# Important Notes on Tracking & Privacy

- If a signing order is set, and the last recipient only has viewing rights, the status remains **Waiting** because tracking stops after the last required signer.

- The document will still be sent, but its status will not update beyond **Signed** for privacy reasons.