# Bulk Upload & Download Contact List

How to import your contact list into GetAccept and How to bulk download your contacts

June 1, 2026

## Table of contents

- [Bulk Upload](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_8c95d6905c)
- [Preparing your CSV file](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_32c1da22ac)
- [Duplicate rules (very important)](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_3582d0674b)
- [Uploading your file](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_191170ae2e)
- [Bulk Download](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_51613b4839)
- [Download selected contacts](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_7d3606c81b)
- [Download all contacts via Reports](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_6527cd2080)
- [Summary](https://help.getaccept.com/en/articles/6652261-bulk-upload-download-contact-list#h_1ca8c1098d)

Under the **Contacts** tab, you can create the contacts that you later want to use during your send-out process. You can [read more about how to get started with contacts here](https://help.getaccept.com/en/articles/5451600-contacts). You are also able to export existing contacts by marking which ones you want to download.

At the bottom of this article, you can download an example file to get started.

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## Bulk Upload

If you have a lot of contacts stored in an external system or perhaps in a Google Sheet, you can easily upload your entire contact list into GetAccept through a simple CSV import.

## Preparing your CSV file

To map the fields correctly, we recommend structuring your CSV file with the following column titles (case-sensitive):

- `firstName`*  
- `lastName`*  
- `companyName`  
- `companyNumber`  
- `title`  
- `phone`  
- `mobile`*  
- `email`*  
- `thumbUrl`  
- `note`

**Important:**

- Only the fields marked with * are mandatory.
- Do **not** include the `*` in the column title when uploading.
- Column names must exactly match the format above (e.g., `firstName`, not `firstname` or `FirstName`).
- Use a **comma ( , )** as the separator.
- Save the file in **Comma Separated Values (.csv)** format.

## Duplicate rules (very important)

- You cannot upload multiple contacts with the **same email** or **same mobile number**.
- If even one contact in your CSV file already exists in your account, the **entire upload will fail**.

To avoid issues: double-check for duplicates before uploading.

## Uploading your file

1. In GetAccept, navigate to **Contacts** from the left-hand menu.
2. Click **Import contacts** in the top right corner.
3. Upload your CSV file (max file size: 1 MB).
4. Once the upload is complete, you’ll receive a confirmation.
5. Refresh the page to see your new contacts.

Imported contacts will first appear under the **Inactive** tab. Once a contact receives a document, they will move to the **Active** tab.

---

## Bulk Download

If you’ve created a lot of contacts in GetAccept that you’d like to export (for backup or import into another entity), you can easily download them.

## Download selected contacts

1. Navigate to **Contacts** in the left-hand menu.
2. Use the checkboxes to select the contacts you want to download.
3. A menu will appear at the bottom of the screen.
4. Click **Download** and a CSV file will be saved to your device.

## Download all contacts via Reports

1. Go to the **Reports** page in the left-hand menu.
2. Choose **Export data** → **Contacts**.
3. Select whether you want to export **all contacts** in the entity or just your own, and define the timeframe.
4. Click **Export data**.
5. Done, your contact file will download.

---

## Summary

- Use a properly formatted CSV file (with exact column names, no `*`).
- No duplicate emails or mobile numbers are allowed.
- No contacts in the file can already exist in your account, otherwise, the entire upload will fail.
- You can bulk download contacts either from the **Contacts tab** (select specific ones) or from **Reports** (export all).