How Contract Commenting Works

Highlight, comment, and resolve customer concerns within your contract.

June 1, 2026

Contract commenting allows senders and recipients to highlight text, discuss changes, and resolve concerns directly inside an editor-based contract. This article explains how commenting behaves, who can do what, and how comments are retained.

Who Can Comment

Recipient

• Can highlight text and add comments as soon as they receive the contract.
• Can reply to comments.
• Can resolve a thread only if they wrote the first comment in that thread.
• Is notified by email when the sender adds a new comment.

Sender

• Can highlight text and add comments after sending the contract.
• Can reply to any comment thread.
• Can resolve a thread only if they wrote the first comment in that thread.

Plan & Document Type Requirements

• Works only with documents created in the GetAccept editor (not PDFs).
• Available on Professional and Enterprise plans.
• The admin must enable comments under Settings → Document settings → Recipient management.

How Comments Behave When Content Is Edited

When the sender edits a contract that already contains comments:

If the text containing a comment is removed

• The comment does not disappear.
• It remains in the contract’s comment history, marked as resolved or unresolved depending on its state.
• The original highlighted text may no longer be previewable if the removed section was large.

If only part of the commented text is changed

• The comment remains attached to its closest existing text.
• The context may shift slightly, but the thread stays active until resolved.

If the entire content block is replaced

• The comment is still retained in comment history.
• It will no longer point to a visible area inside the document, but the thread and messages remain accessible.

Comment Resolution Rules

A comment thread can be resolved by:

• The person who wrote the first comment in the thread (sender or recipient).
• Clicking the Resolve (✔️) icon inside the thread.

Resolving removes comments from the visible document area, but does not delete them.

Comment History

The comment history stores all comments ever made on the contract, active, resolved, or detached from deleted text.

What you can do in comment history

• View all, unresolved, or resolved comments.
• Show latest or oldest comments first.
• Toggle Hide all comments & mark-ups ON/OFF.
• With comments visible (toggle OFF), hover a comment to Go to comment in the document.

When text is removed

• The comment remains in history even if the original source text was deleted.
• If a large text block was removed, the full quoted text may not be previewable.

Privacy Behavior

• Senders and recipients can see only comments made inside the contract they have access to.
• Admin-level settings control whether commenting is allowed across the entire account.
• Emails notifying a recipient about comments contain no sensitive contract text, only the fact that a comment was added.
• Comment history is visible to both sender and recipient, no “private” or hidden comment types exist.
• Comments remain stored as part of the contract activity record.

Key Takeaways

• Commenting is enabled globally by admins; senders/recipients use it per document.
• Only editor-based contracts support highlighting and commenting.
• Removing text does not delete comments, they remain in history.
• Only the author of the first comment in a thread can resolve it.
• Comment history ensures a permanent, auditable record.